ORDER CANCELLATION

1) Click the Login button on the upper right corner of our website, then click the My Orders button. Click on the "Cancellation Transactions" button next to the order you want to cancel.

2) On the cancellation screen, fill out the Cancellation Form by specifying the product you want to cancel, the amount and the reason.

REFUND PROCEDURES

1) Click the Login button on the upper right corner of our website, then click the My Orders button. Click the "Returns" button next to the order you want to return. If you have placed an order without logging in, you can proceed to step 3.

2) Fill in the Return Form by specifying the product you want to return, the quantity and the reason on the return transactions screen.

3) Fill in the return section of your e-archive invoice delivered to you with your package.

4) Pack the product in its original packaging as delivered to you. Don't forget to include your e-archive invoice as well.

5) Send your package back to us free of charge through the shipping company that made your first delivery. If you choose a different cargo company, the transportation fee belongs to you.

Our Address Information:

Sia Moore | Studio (Sia Moore Architecture Decoration and Construction Industry Foreign Trade Ltd. Şti)

Caddebostan Mah. Kantarcı Rıza Sokak No: 2 34728 Kadıköy / İstanbul

Tax Office / No: Erenköy VD. 770 040 3495

Phone: +90 (549) 736 07 00

E-Mail: studio@siamoore.com 

The order amount will be refunded to you within a maximum of 14 days after you create your return request. Don't forget to check your accounts.

CONSUMER RIGHTS - CAYMA - CANCELLATION REFUND CONDITIONS

GENERAL INFORMATION

If you place an order electronically via the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

The buyers are subject to the provisions of the Consumer Protection Law No.6502 and the Distance Contracts Regulation (RG: 27.11.2014 / 29188) and other applicable laws regarding the sale and delivery of the purchased product.

Cargo charges, which are the shipping costs of the product, will be paid by the buyers unless otherwise specified.

Each product purchased is delivered to the person and / or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, the Buyers may terminate the contract.

The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.

In the event that it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 business days of learning about this situation, and return the total price to the Buyer within 14 (fourteen) business days.

IF THE PRODUCT PURCHASED IS NOT PAID:

If the buyer does not pay for the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

PURCHASES MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD:

After the product is delivered, if it is determined that the credit card paid by the buyer has been used unfairly by unauthorized persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer will pay the contractual product to the SELLER within 3 days. Must return it to the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED DURING THE TIME FOR UNEXPECTED REASONS:

In case of force majeure that the Seller cannot foresee and the product cannot be delivered on time, the situation is notified to the Buyer. The buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of the delivery until the obstacle disappears. If the buyer cancels the order; If the payment was made in cash, this fee shall be paid to him in cash within 14 (fourteen) days from the cancellation. If the buyer made the payment by credit card and cancels it, the product price will be returned to the Buyer through the bank or intermediary payment institution within 14 (fourteen) days at the latest after this cancellation.

OBLIGATION OF THE BUYER TO CHECK THE PRODUCT:

The buyer will inspect the contractual goods / service before receiving it; crushed, broken, torn packaging, etc. will not receive the damaged and defective goods / services from the cargo company. The delivered goods / services will be deemed undamaged and intact. The BUYER must carefully protect the goods / services after delivery. If the right of withdrawal is to be used, the goods / services should not be used. The invoice sample filled in with the return form must also be returned with the product.

RIGHT TO WITHDRAWAL:

RECEIVER; Within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person / organization at the address indicated, he can use the right to withdraw from the contract by refusing the goods without any legal or criminal liability and without any justification, provided that the SELLER is notified via the following contact information.

 

CONTACT INFORMATION FOR THE SELLER'S RIGHT TO WITHDRAWAL:

Sia Moore | Studio (Sia Moore Architecture Decoration and Construction Industry Foreign Trade Ltd. Şti)

Address: Caddebostan Mah. Kantarcı Rıza Sokak No: 2 34728 Kadıköy / İstanbul  

Phone: +90 (549) 736 07 00  

E-Mail: studio@siamoore.com   

DURATION OF THE RIGHT OF WITHDRAWAL:

The BUYER has the right to withdraw within 14 (fourteen) days from the delivery of the product subject to the contract to him or the person / organization at the address indicated. The right of withdrawal starts on the day the BUYER or the third party determined by the BUYER receives the goods. However, the BUYER may also use its right of withdrawal within the period from the conclusion of the contract to the delivery of the goods.

In determining the period of right of withdrawal;

  1. a) For goods that are subject to a single order and delivered separately, the day the consumer or the third party designated by the consumer receives the last good,
  2. b) For goods consisting of more than one piece, the day the consumer or the third party determined by the consumer receives the last piece is taken as basis.

USE OF WITHDRAWAL RIGHT:

"The product delivered to the third party or the BUYER must be delivered complete and undamaged with the filled invoice, original box, packaging and standard accessories, if any.

If the invoice of the product to be returned is a corporate invoice, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions will not be completed unless the RETURN INVOICE is issued. "

REFUND CONDITIONS:

The SELLER is obliged to return the total amount and the documents that put the BUYER under debt within 14 days from the receipt of the withdrawal notice to the BUYER.

If there is a decrease in the value of the goods due to a reason caused by the BUYER's fault or if the return becomes impossible, the BUYER is liable to compensate the damages of the SELLER at the rate of his fault. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the product or product within the right of withdrawal period.

If the campaign limit amount set by the SELLER is decreased due to the use of the right of withdrawal, the discount amount used within the scope of the campaign is canceled.

PRODUCTS THAT CANNOT BE USED WITH RIGHT OF WITHDRAWAL AND RELATED AGREEMENTS:

  1. a) Contracts for goods or services whose prices vary depending on fluctuations in financial markets and are not under the control of the seller or the supplier.
  2. b) Contracts for goods prepared in line with the consumer's wishes or personal needs.
  3. c) Contracts for the delivery of perishable or expired goods.

ç) Of the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts for the delivery of those whose return is not suitable for health and hygiene.

  1. d) Contracts for goods that are mixed with other products after delivery and cannot be separated by their nature.
  2. e) Contracts for books, digital content and computer consumables provided in the material environment if the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.
  3. f) Contracts for the delivery of periodicals such as newspapers and magazines other than those provided under the subscription agreement.
  4. g) Contracts for the use of leisure time for accommodation, moving furniture, car rental, food and beverage supply and entertainment or recreation, which should be made on a specific date or period.

          ğ) Contracts for services rendered instantly in electronic environment or for intangible goods delivered immediately to the consumer.

  1. h) Contracts regarding the services started with the approval of the consumer before the right of withdrawal expires.

It is not possible according to the regulation.

Cosmetics and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, tape, etc.) and they must not be used.